Cover Letter For Accounts Receivable Duties
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Accounts Receivable Duties

 

When Mail Was Received:

  1. Open all mail separating checks from customers in a separate pile.
  2. Put all received checks into alphabetical and numerical order if receiving multiple payments from the same customer.
  3. Put all received checks into a handwritten log before posting into the system putting the customer name, account, date check received, invoice number as well as amount of received check.
  4. After entering all checks add up amounts and write that amount down in red. This was to ensure when you checked the report of payments posted and deposit ticket amount were all the same.
  5. Copy all pay stubs and attach copy to report of checks received after report in the system was printed of checks posted.
  6. Post all checks into the system and print a report after making sure all entries are correct. Attach a copy of the register tape from calculator to report and copied check stubs together.
  7. Stamped the back of the checks for deposit and fill out deposit ticket so checks could be deposited into the bank.

 

If amount received from customer different from amount in system shown check for returns and discount amounts. If there was no logical explanation of why the payment was lower than invoice, call customer to inquire as to the reason why.

 

At the beginning and end of every week, a report was printed with every customer invoice, date of invoice, number of days to pay, days late as well as credits. From this report you would contact customers that were behind in payments. This report was also printed at the end of every month. This report also listed payments made as well as check numbers from the customer. You could print statements for customers that listed all paid invoices, credits and open invoices along with their current balance for that week or month. Other report options included their purchase order number, person who placed the order, date order placed along with date transported to customer.

 

Make sure all transportation documents such as bill of ladings, purchase orders and other paperwork attached to company invoice copy for proof of delivery, proof of order and terms of invoice.

 

Other duties included assigning new vendor numbers if they were a new customer, getting a 1099 tax form filled out and checking on all information to ensure it was correct.

 

Maintained a database with email addresses, contact numbers, fax numbers, physical address, delivery addresses as well as who placed orders, if there were multiple locations and notes on every call made in Access, Act or Goldmine software.

 

Other duties included placing orders utilizing Papersoft software to help backup customer service department as well as answering the phones, filing, applying postage to mail and mailing out packages by UPS, FedEx or other carriers by arranging for pickup.

 

Along with ordering office supplies for plant workers as well as the office,

inputting names on time cards utilizing Microsoft Word, creating company memos, mailing labels, file labels and answering company related email.

 

Customer Service

Customer service included mailing of customer statements, entering orders in to the computer, looking up invoice numbers by entering purchase order number and system would list freight company used as well as invoice number, signing for all returned authorized merchandise and cataloging it into Excel spreadsheet along with filing of office documents such as bill of ladings, faxed orders, transportation documents and miscellaneous.

 

 

 

 

Cashier’s job duties and descriptions:Cashiers total bills, receive money, make change, fill out charge forms, and give receipts at supermarkets, department stores, gasoline service stations, movie theaters, restaurants, and many other businesses Persons who want to become cashiers:
  • should be able to do repetitious work accurately;
  • need basic mathematics skills;
  • need good manual dexterity;
  • should be neat in appearance;
  • should be able to deal tactfully and pleasantly with customers
 A Day in a Cashier's Life: On a typical day a cashier will:
  • be assigned to a register at the beginning of his or her shift and given a drawer containing a "bank" of money;
  • count his bank to ensure that it contains the correct amount of money and adequate supplies of change;
  • either manually enter into a cash register the price of each item or use a scanner to transmit a code number to a computer;
  • count the drawer's contents and compare the total with sales data at the end of a shift;
  • separate and total charge forms, return slips, coupons, and any other non cash items;
  • handle returns and exchanges;
  • enter charges for all items and subtract the value of any coupons or special discounts, and then total the bill and take payment;
  • request additional identification from the customer or call in for an authorization for checks and charges;
  • issue a receipt to the customer and return the appropriate change;
  • wrap or bag the purchase


The Importance Of Customer Service Representatives

 

What is Customer Service?

Customer service is a role within a business dedicated to helping buyers or prospects regarding the purchase or use of the business’s products and services. Many companies have a customer service department dedicated to ensuring customers are satisfied, but smart businesses make it a company-wide responsibility to provide their customers with superior service.

The more customer service-oriented a company is, the greater the lengths to which it is willing to go to satisfy its customers’ needs before, during, and after a sale.

 

Qualities of Customer Service Representative:

Specifically, some of the ways people provide good customer service involve one or more of the following traits:

  • Attention. Giving customers the customer service representative’s undivided attention, as demonstrated through active listening and discussion, helps customers feel heard and valued.
  • Courtesy. Being polite shows respect and appreciation for a customer’s business.
  • Empathy. When a customer calls to complain about a problem, the best course of action is to express empathy, or an understanding of why feel the way they do. Don’t belittle their frustration or the issue they’re having and don’t argue or explain why they’re wrong or at fault.
  • Prompt. The best customer service happens almost immediately after a customer makes contact asking for help. The longer the time between the customer making contact and the issue being resolved, the less happy the customer will be.
  • Simple. Making it easy for customers to find a customer service rep is critical, as is making the process they have to go through to resolve a problem as painless as possible. 
  • Follow-up. Companies that circle back to confirm that their customer got what they ordered and are happy with it are perceived to be more customer service-oriented than companies that assume no new is good news.

How to Offer Great Customer Service

 

  • Placing the customer service email address front-and-center on your website
  • Publicizing a toll-free number for customers to call with questions or issues
  • Offering live chat as a way for buyers to reach out while online
  • Clearly stating your company’s customer service policy – 100% satisfaction
  • Offering a product or service guarantee

 

My belief is that I offer attention to detail to answer questions, address concerns and make sure all aspects of customer service are achieved. Always polite with a smile in my voice that welcomes people and appreciates their time. Empathy when a person has issues to ensure the problems are fixed and their day gets better. Prompt by ensuring I know what tasks are important to do every day, by sending correspondence in a timely manner and following up if additional needs arise. Always available for customers to find me for any concerns and resolve any issues to the customer satisfaction. Follow up I believe is essential to letting your customers know they are always on your mind and that their happiness matters to you.

 

The ideal reason to hire me is because I care about my work, resolve issues and problems and never turn away from my responsibility. Love new challenges and look forward to working every day. Every day is a chance to make something good happen especially for your company and your customers.